Privacy Policy

Last updated: 26 October 2026.

Identity and role of the data controller

newsdilo acts as the data controller for personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our services as the central hub for media feeds, including professional video operation, live signal management, content distribution, camera work, and creating reliable high-quality feeds for news programmes and television broadcasting. Our registered address is Crawley Court, Winchester, Hampshire, SO21 2QA, United Kingdom and you can contact us at [email protected] or 0333 032 8000 for any data protection queries.

Scope of this notice and the people it covers

This privacy policy applies to all visitors to our website, individuals who submit enquiries via our contact form, clients and partners who engage with our media feed services, and any other persons whose personal data we process in the course of our commercial activities based in the United Kingdom. It covers data collected online through the site and offline in the course of providing broadcasting and signal management services.

Categories of personal data and sources

We collect personal data directly from you when you use the contact form, subscribe to updates where permitted, or correspond with us. Categories include identification information such as name and job title, contact details including email address and telephone number, technical data such as IP address and browser type, and usage data relating to how you interact with our media feed descriptions and service information. We may also receive limited data from service providers such as analytics platforms or hosting partners.

Purposes of processing and legal bases

We process personal data to respond to enquiries submitted through the contact form on the basis of our legitimate interests in providing customer support. For service delivery related to video feeds and broadcasting operations we rely on contractual necessity. Where we send marketing communications we do so only with your consent or on the basis of soft opt-in under PECR where you have previously engaged with our services. Analytics and website improvement are carried out under legitimate interests after balancing your rights.

Whether providing data is required and consequences

Providing contact details through the form is voluntary but necessary if you wish to receive a response to your enquiry. Failure to supply required information may prevent us from processing your request or delivering tailored media feed services. Technical data is collected automatically when you visit the site and you cannot prevent this without disabling essential site functions.

Cookies and similar technologies

We use cookies and similar technologies to ensure the site functions correctly, remember preferences, and gather anonymised usage statistics. A separate cookie policy explains the types of cookies used and how to manage them. Please refer to that policy for full details on consent mechanisms and your choices under PECR.

Processors, recipients and disclosures required by law

We share personal data with carefully selected processors including website hosting providers, email delivery services, and analytics tools that assist in operating our media feed platform. Categories of recipients also include professional advisers and regulatory bodies where disclosure is required by law. We do not sell personal data to third parties.

International transfers and safeguards

Some of our processors may be located outside the United Kingdom. In such cases we ensure appropriate safeguards such as UK-approved standard contractual clauses or adequacy regulations are in place to protect your personal data to UK GDPR standards.

Retention periods and criteria

We retain contact form data for up to two years after the last interaction to handle follow-up enquiries and service improvements. Technical logs are kept for twelve months for security and analytics purposes. Data related to active broadcasting contracts is retained for the duration of the contract plus six years to meet legal and accounting obligations.

Security and data-minimisation practices

We implement appropriate technical and organisational measures including encryption in transit, access controls, and regular security reviews to protect personal data. We minimise the data we collect to what is strictly necessary for the stated purposes and regularly review our processing activities to avoid unnecessary retention.

Your data subject rights and how to exercise them

Under UK GDPR and the Data Protection Act 2018 you have the right to access, rectification, erasure, restriction, portability, and objection to processing of your personal data. To exercise these rights please contact us using the details [email protected] or 0333 032 8000. We will respond within one month and may request additional information to verify your identity.

Right to withdraw consent and object to direct marketing

Where processing relies on consent you may withdraw it at any time by contacting us or using any unsubscribe link provided. You also have the right to object to direct marketing and profiling for marketing purposes at any time without charge.

Right to complain to the supervisory authority

If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, using their website or by post to their office in Wilmslow.

Children and age restrictions

Our services and website are directed at professional users in the broadcasting and media industry. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that data from a child has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics we perform are used solely for improving website performance and service relevance.

Policy changes and effective date

We may update this policy from time to time to reflect changes in law or our processing practices. The current version is always available on this page and the last updated date is shown at the top. Continued use of the site after changes constitutes acceptance of the revised policy.